Refund policy

Refund & Returns Policy
Last updated: September 22, 2025

1. Overview
We want you to love your purchase. If you are not satisfied, please review the policy below to request a return or exchange.

2. Return Window & Condition
- Returns are accepted within 7 days from delivery.
- Item must be unused, in original packaging, with tags and proof of purchase (order number or receipt).
- Certain goods are non-returnable: perishable items, intimate/sanitary goods, gift cards, downloadable products, custom/personalized items, and clearance/final-sale items.

3. Refunds
- Once your return is received and inspected, we’ll notify you of approval or rejection.
- If approved, a refund is issued to your original payment method within 5–10 business days (processing times may vary by bank).
- Shipping fees are non-refundable unless the return is due to our error or a defective item.

4. Exchanges
- We replace items if they are defective or damaged. If you need an exchange for the same item, contact us first at fashionjanzee030@gmail.com.

5. Late or Missing Refunds
- If you haven’t received a refund yet, first check your bank account, then contact your bank/credit card company. Processing times can take several days.

6. Return Shipping
- You are responsible for return shipping costs unless the item is defective, damaged, or incorrect.
- For tracked returns, please keep your tracking receipt until your refund is processed.

7. Gifts
- If the item was marked as a gift and shipped directly to you, you may receive a gift credit after we receive the returned item.

8. Returns Authorization
- To start a return, contact us at fashionjanzee030@gmail.com or 03162866520. Returns without prior authorization may be refused.

9. Returns & Refund Address (Required)
Send eligible returns to:
Mie by janzee
Refund Address: P-577 Janzee Hosiery Sheikh Centre Hosiery Market Jinnah Colony Faisalabad
Phone: 03162866520
Email: fashionjanzee030@gmail.com